How to Order from Cathy's Music |
"You can send in your order form with a check, like you've done in the past, OR get your order faster by ordering on-line! Just e-mail your order to me and PayPal will handle your credit card payment. PayPal is a secure web site that is handling all of my credit card transactions so I have more time to write music." Two ways to order: |
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1) |
E-mail your order and pay with a credit card via PayPal™ (a secure web site serving the USA and 54 other countries.) Click here for instructions on On-line Orders (if you don't have a PayPal account, e-mail Cathy your phone number and she'll call and take your order and credit card information over the phone).. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
2) |
Mail the order form with a check. Click here for instructions on Mail-in Orders using my printable order form. International orders must order via e-mail and pay with a credit card. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
Please note that all sales are
final - no refunds or exchanges. |
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| On-line Orders: Step-by-step instructions | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 1) | E-mail the following order information to Cathy@cathysmusic.com. (It may be helpful to print the order form - which contains complete ordering information & shipping rates.) | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
| > | Your name, organization, and organization's billing & shipping addresses. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
| > | Telephone number(s) where you can be contacted. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
| > | E-mail address where you can be contacted (necessary for credit card orders thru PayPal). | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
| > | List of items you're ordering. Include item number, quantity, title, and price. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
| > | Shipping
& handling. Orders will be shipped via Priority Mail
(USA 3-7 days). Upon request, Express Mail (USA 1-2 days Cost: $21), or International First Class for all international orders. |
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2) |
I will review your order and figure the total cost of music, shipping charges, Minnesota sales tax (only applies to Minnesota customers* who are not tax exempt), and currency conversion charges. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
| * Minnesota Tax Exempt customers must provide an ST3 form , otherwise 6.5% sales tax must be added to your order. This form may be printed off my web site, sent via the post office, or FAXed; contact me for details. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
3) |
You will receive an e-mail confirming your order and stating the total cost. If you don't hear from me within 2 business days, I probably didn't receive your e-mail. . . please try again. Also, you may need to temporarily disable SPAM filters (for junk e-mail) to receive e-mail from me and Paypal. Please check the deleted messages folder to see if any messages were automatically deleted. Paypal and I do not send SPAM, but our addresses sometimes incorrectly appear on lists of known spammers. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
4) |
WAIT until you receive a corresponding e-mail requesting payment of the total amount (this message will appear to be from "cathy@cathysmusic.com" but it actually is generated by PayPal). Follow the link in that e-mail and you'll be led through PayPal's step-by-step process to pay by credit card. For more details about the PayPal process, click here. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
5) |
After you've
sent your credit card information to PayPal, I'll e-mail
confirmation of your order and a shipping date -
approximately 2 business days. |
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| Mail-in Orders: Step-by-step instructions | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
1) |
Print and fill out my order form. If you have any questions, contact me . | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
2) |
Enclose a check or money order payable to Cathy's Music. International orders must order via e-mail and pay with a credit card . . . international shipping charges will apply, so contact Cathy for current first class international shipping rates. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
3) |
Upon receipt of
your order form & payment, your order will be shipped
in approximately 2 business days. |
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| Privacy Policy | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| My privacy
policy includes the following principles. Contact me if you
have any questions. |
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a) |
I collect only the personal information necessary to process your order. Except for item b) below, I will not give, loan, or sell customer information to anyone. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
b) |
The only information used outside of Cathy's Music is your e-mail address, which PayPal requires if you place an on-line order. When I initiate the payment process, PayPal will contact you via e-mail and ask you to provide additional information necessary to process your payment. PayPal's privacy policy can be found on the Paypal web site. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
c) |
All customers are automatically placed on my mailing list and I occasionally send e-mail or postal announcements of new resources, 1-3 times per year. Contact me if you do not want to be on my mailing list. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
d) |
I make telephone contact only to answer questions, clarify orders, or to address related issues. I do not tele-market and will not give your telephone number to anyone. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
e) |
Please do not
send me your credit card information. It
is not needed to process your order. |
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| Countries Served by PayPal | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| On-line orders may be placed in the following countries, in addition to the United States. US orders are shipped via priority mail and international orders are shipped via global priority. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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| PayPal Process | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Existing PayPal Accounts If you have previously used PayPal with the e-mail address that you provide to me, the payment process is very simple. Follow the step-by-step instructions. Don't worry about the "shipping information" in PayPal, because I'll use the address you e-mailed with your order. Select "No shipping address required" and make the payment. New PayPal Accounts If you haven't used PayPal before, you'll have to create a password-protected new account. Follow the step-by-step instructions. (When complete, PayPal will send an e-mail with a link that you must follow to activate your account, but this is for future use - your payment will be processed during your first visit to the PayPal web site.) Next, you'll be presented with a payment confirmation display. Don't worry about the "shipping information" in PayPal, because I'll use the address you e-mailed with your order. Select "No shipping address required", and if all other information is correct click "Pay". You will receive a "You Made a Payment" display from PayPal. Then click "Continue" and you can exit the PayPal website. After activating your account by following the instructions in the respective e-mail from PayPal, your "Account Overview" will show 3 entries for this transaction (Bill From Cathy's Music, Transfer From Credit Card, Payment To Cathy's Music). Additionally, you and I will receive a "Receipt for your payment" e-mail from PayPal. Then I'll e-mail to tell you when your order will be shipped. Return to On-line Order Process |
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Cathy@cathysmusic.com
Cathy's Music LLC © 2008